Case Study / Domestic

Bedroom and Lounge

Location: Stockport

The Problem

Our customers contacted us because they were being plagued by the dog next door, which would bark continuously when its owners were not at home. The issue was having an impact on their health, causing resentment and anxiety. Some soundproofing had been installed previously, but it was not impactful enough to solve their problem.

The Solution

We established through a site visit that the dog bark was not only travelling through the main party walls between the two homes, but also along some of the internal flanking walls. To stand any chance of tackling the problem, these walls also needed to be treated. We installed our highest performing wall (70kg/m2) on the party walls and also the internal flanking walls for maximum results.

We had the need for soundproofing due to a neighbour's barking dog. The service we received from City Insulation, especially the advice from Adam, was second to none. Within days of contacting City Insulation, Adam visited our home and provided very comprehensive advice, which was very reassuring as the noise from the dog barking was having a detrimental effect on our health. We had previously used another local soundproofing company, which did not any impact on the noise we were experiencing. Adam explained why the previous soundproofing had not worked and provided a solution to rectify the problem. The manner in which the work was conducted was very professional and efficient. We would have no hesitation recommending the services of City Insulation.

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Discuss your project

The City Insulation team consists of acoustical consultants, specialist soundproofing fitters, builders and joiners ensuring all jobs are completed to the highest of standards. As a result we are to offer a 2 year workmanship guarantee on all of our work.

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City Insulation

5.0

Peter Davis

1712396162

I can't praise City Insulation enough they are very professional, informative, courteous and they certainly know their stuff. They completed our lounge and dining room soundproofing in two days, which was completed with great care and respect to our home and furnishings (thanks to a great installation team). Do yourself a favour and choose City Insulation, it's no surprise that they get regular 5 star ratings.

Ivan James

1712355480

Adam & Rachel were professional, knowledgeable and genuine people to deal with. I knew nothing about sound proofing but they talked me through all my options to help me understand the best options for my particular wall. They were also really helpful on suggesting work that fitted within my budget, there were other more expensive options but they recommended the best package for me that would have the most impact not just the most expensive. The sound proofing they installed on my party wall to reduce noise from neighbours (screaming children, overly loud tv, shouting etc..) has been game changing. Since being completed me and my partner can now sit and have a conversation without having to put music or tv on in background to drown out the neighbour noise. The work was very professional, the finishes excellent and all the lads took real care to protect existing furniture, carpets etc... The work was completed in a very professional manner and attention to detail was fantastic. Some firms do their bit and leave but they even arranged for other tradesmen to help complete the redecoration work after they had left i.e. plasterer, plumber (to re-mount a radiator) whose work was also of an equally excellent standard. I would highly recommend city insulation to anyone wanting to work with a truly professional business whose end product does exactly what it says on the tin! Thank you Adam & Rachel you were a pleasure to deal with.

Amelia Cooper

1710789610

I recently used City Insulation to help with soundproofing my semi-detached house. I could hear my neighbours TV, door slamming and arguments, to the extent that I felt like I lived with them! City Insulation installed their ‘Independent Wall plus both upgrades’ system on every adjoining wall to my neighbours and the results have been great! The noise has been reduced by around 80% in the three rooms and I no longer feel the intrusion from next door. I knew nothing about soundproofing before the job was done, and City are not local to where I live so it was a bit of a’ leap of faith’. However, Rachel has been fantastic in responding to all my queries, Adam was really knowledgable about getting the right solution for me and the installation team (Nick, Jack and Brad) were so efficient in getting the work done and to a really high standard. Thank you team for all your help - it’s really appreciated!

Annie McGoff

1709914362

From start to finish City Insulation were extremely efficient, friendly and professional. From visiting on site to discuss the problems we had with soundproofing, to providing a solution and competitive quote, and to finally completing the work. The workmen were courteous, did a very good job and left no mess! We would highly recommend.

Anita Banerji

1709468478

We had a wall soundproofed in our bedroom and it’s made a big difference. Rachel was really prompt and friendly with responses from our initial enquiry to completion and knowledgeably answered all my queries. The installation team were prompt and friendly and I was happy to just leave them to it. They did an excellent job and we used the recommended plasterer too. Would highly recommend and you don’t have to wait long to get the work done.

Jimmy Shaw

1708865679

City Insulation provided exceptional service for my secondary acoustic glazing needs for my bedroom. Rachel was very understanding and patient, providing all the necessary details before the job completion and answering all my questions. Adam turned up when he said he would and fitted the secondary acoustic glazing to a very high standard, leaving no mess and a very professional job. Adam and Rachel are genuine, honest and very likeable people. City Insulation is an extremely well run company and possibly the best for soundproofing in the UK. I sincerely wish City Insulation every success for the future.

Feji 08

1708710253

Many thanks to the team for installing the soundproofed wall all along the partition wall from one side of the house to other completely sealing off the noise disturbances I had to deal with.The team of three took two days and worked their hats off with exemplary workmanship and showed ingenuity fixing a challenging situation that they’d encountered.They also set up the house with protection prior to starting and cleaned up inside and outside the door where they worked in poor weather conditions.All in all, I will definitely call them again for any issues and I wholeheartedly recommend them. Adam and Rachel from the office were very helpful in answering all the queries I initially had.

Richard Reeves

1707944384

Great work from the team. The soundproofing on our 1930s semi has far exceeded our expectations. Our lounge is now so peaceful! They worked really hard, from start to finish, putting the room back together again so you’d never know they’ve been (but for the need to decorate 😉). Great advice from the outset, so glad we’ve done it.

Edd Lewis

1706024100

Fantastic service from start to finish, professional and personal. They sorted out all aspects of the recording studio, and kept us up to date with progress etc. The space looks amazing now, and works perfectly. Thanks!

barry kirkham

1705483791

Fantastic job great lads who carried out the work cleaned up every day can't praise them enough, thanks Adam and the gang.

Stephen O'Gorman

1702239795

Really amazing service. The work was done really efficiently and to a very high quality. Highly recommended!

Emily Ramsdale

1701427781

I would definitely recommend City Insulation to anyone who is considering getting soundproofing done. I was initially feeling quite overwhelmed when thinking about options to minimise noise but as soon as I made contact with City Insulation I felt so reassured. Rachel and the team made the whole process so easy, all the options were laid out to me really clearly and honestly, and they were all so approachable, friendly and hard-working. I would not hesitate to contact the team again in the future for further work. Thank you!

Liam Stent

1698854755

Great experience start to finish - quickly came round and quoted, providing confidence in what they would do and who would be involved, co-ordinated all the individual workers who worked to a high standard. The work itself was done to a high quality and on-time, and the difference has been amazing - great company, would highly recommend.

Don Tomlinson

1696755643

We are all absolutely delighted with City Insulation and the work they have just completed at my brother's house in Liverpool. Sadly my brother is living with alzheimers now and he does have some noisy outbursts now and again, which is natural for this horrible illness. He is being cared for 24/7 in a normal semi-detached house in Liverpool however his neighbours are not normal and keep complaining and putting in complaints to the police / council etc. I found Adam/City Insulation on the internet and he was so understanding and came up with exactly the right solution. All the carers in the house are delighted and its made their job easier as they no longer worry about the next door neighbours who have got to find something else to complain about now! A big thanks to Adam and his team and if you have any noise issues etc you now know who to contact! (Ps very clean, very quick job, great value for money)

George Quin

1696607679

Best experience I've had with any tradesman to be honest. We needed to improve soundproofing in commercial meeting rooms/studios and he laid out the different options very clearly so we could make the best decision from a range of budgets. His team were extremely professional, delivered the work exactly when they said they would with zero delays. Very friendly and flexible with everything onsite. Would thoroughly recommend.

Martin Smith

1696336317

We used City Insulation to fit some secondary double glazing in a bedroom as we live on a noisy main road. Both Adam and Rachel were very knowledgeable and helpful. The job was done on time with no mess. Very pleased with the results and would recommend them.

Kuroush Taslimi

1695735686

Had some soundproofing done. Everything was spot on, great service from the entire team. The plasterer recommended was also fantastic. Thanks again, City Insulation!

Philip Ridge

1692869036

I recently had City Insulation install soundproofing on two alcoves and a chimney breast in my living room. From the outset I was expertly guided by Rachel who was very knowledgeable and guided me through the whole process. The fitting team were punctual, friendly and did a superb job and cleaned up afterwards. The noise has been drastically reduced. I would definitely recommend them.

Daniel L

1691015389

Amazing company. I live in an 1890’s house which was converted into two flats in the early 90’s. When I purchased the ground floor flat in 2018 the ceilings had already been considerably dropped in an attempt to reduce noise but in reality, did nothing to prevent the noise coming from upstairs and made the rooms feel quite claustrophobic. Having lived in the property for 4 years the situation was really getting me down and I was seriously contemplating trying to sell but came across City Insulation on Instagram so decided to at least try to solve the problem. Initially approached Adam and Rachel by email and after the first conversation with Adam by telephone, decided to go ahead with what he proposed for the main problem areas, the two front rooms and hall.Having lived with the new soundproofed ceilings for 2 months I can honestly say I no longer hear much from upstairs other than the loudest of noises and have regained so much ceiling height which makes the rooms feel bigger and brighter.Adam and the entire team are so friendly and approachable, they tidied up at the end of each day, were always on time and incredibly hard working; staying late to get the job done. I wouldn’t hesitate to recommend them to anyone having similar issues and will hopefully be having them back soon to do the same for the remaining rooms.

Scott Lewis HFS

1690235461

We contacted Adam at City Insulation at he organised acoustic panelling for our contact centre. The install team were excellent and worked around our team on the day. The panels have made a big difference in the acoustics of the space and have really helped the team through peak time. Recommended.

Ray8 Platt

1689517606

We contacted Adam Turner of City Insulation and spoke to him about needing sound-proofing along the wall of our living and dining rooms which adjoin the property next door. He talked in a very knowledgeable and professional manner and seemed to be a very genuine person.When he came to our home to talk to us he explained everything in great detail. He brought samples of sound-proofing materials with him and took detailed measurements of the walls.We were very impressed and decided to let him go ahead with the work.Adam's three man team came and worked for three days.The whole job was carried out in a very professional way and at the end of each day everything was left clean and tidy. They were a great team of workmen. They were friendly and personable, and nothing was too much trouble for them.We used the plasterer that Adam recommended and he did an excellent job.We are really pleased with the finished project and we're very happy with how effective the sound-proofing measures have proven to be.We have no hesitation in thoroughly recommending City Insulation who in our experience provide a professional and very effective sound Insulation job.

Keith Aldred

1689187961

Excellent service all round. Workmen arrived on time. Very polite, kept us informed and good tidy up afterwards 👍

Jane McGee

1688658827

We run a commercial boarding kennels and needed sound absorption fitting to the kennels. Adam was very friendly and professional. We were a bit of a nuisance of a client as there was 2 years between us having the job priced up and completed due to us not City Insulation. Adam came back to revisit the job even though we are quite a distance away, he adjusted the plan to suit our needs more and the job was started and completed exactly when he said it would be. It was not the easiest of jobs for them as they had to work around our business that was still open but it went very smoothly.I would highly recommend this company.Thank you

Dean Shepherd

1687029147

Can't say enough great things about Adam and Rachel at City Insulation. They are extremely helpful and wonderful to work with. We needed special, custom secondary glazing (acoustic) installed on three windows. The quality of their work and materials were far superior, as well as less expensive, than other quotes we had received. I would highly recommend City Insulation to anyone needing soundproofing or secondary glazing for their home or business. They are polite, on time, communicative, responsible and all around professional. We will be using them again in the future!

Catherine Carrington

1686156250

I recently used City Insulation to install soundproofing solutions to a bedroom party wall and floor. I thoroughly recommend them. We could hear everything from the neighbours - talking, coughing, music, and TV, which led to a lot of unease and, most importantly, a lack of sleep.I have considered soundproofing before, but didnt know where to start. From my initial enquiry, I was contacted directly by Rachel, who is extremely knowledgeable and talked me through everything in detail. A few phone calls later with Rachel and Adam (and a lot of questions from me) led to there being no doubt in my mind that they were the best company for the job. The work was booked in a timely manner and I was kept informed in the lead up. Work on the day was completed by Nick and his team, who worked tirelessly to complete everything. They kept me informed throughout the process, and acted with nothing but professionalism.It's made such a difference, we can barely hear anything now and has turned what was becoming a nightmare situation into a peaceful one. I can't thank them enough.

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